Privacy Policy

This Privacy Policy explains how Tres Studios LLC doing business as LOOK Salon (“LOOK”, “we”, “us”, “our”) collects, uses, stores, and protects your information when you submit a consultation form, book services, or interact with our website, booking system, or communication channels. By using our services, you acknowledge and agree to the practices described below.

1. Information We Collect
We may collect the following categories of information:
Personal Information: name, phone number, email address, date of birth
Service‑Related Information: consultation responses, hair/skin history, allergies, sensitivities, prior treatments, preferences
Appointment Information: booking history, service selections, stylist preferences
Payment Information: deposits, payments, and transaction details (processed securely through external entities; we do not store full payment card numbers)
Technical Information: IP address, device type, browser type, cookies, and usage data collected through our website or booking platform

2. How We Use Your Information
We use your information to:
Provide consultations and salon services
Process bookings, confirmations, reminders, and rescheduling
Communicate with you about your appointments
Improve our services, website, and customer experience
Maintain internal records and service notes
Send marketing communications only if you have opted in
Comply with legal obligations and salon safety standards

We do not transfer your personal information.

3. SMS Consent & Communication (A2P Compliance)
Tres Studios LLC doing business as LOOK Salon follows all A2P 10DLC requirements for SMS messaging.

Transactional Messages may include appointment confirmations, reminders, rescheduling notices, and service‑related updates. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out or HELP for help.

Marketing Messages are sent only if you provide separate, express written consent. Marketing consent is optional and not required to receive services.

We do not disclose SMS consent to external entities except our SMS service provider for the sole purpose of delivering messages.

4. Cookies & Tracking
Our website may use cookies and similar technologies to improve site functionality, analyze usage patterns, and enhance user experience. You may disable cookies in your browser settings, though some features may not function properly.

5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. How We Disclose Information
We may disclose your information to:
Service providers (e.g., booking platforms, payment processors, SMS providers)
Legal authorities when required by law
Internal staff for service delivery and operations

We do not transfer or rent your personal information to external entities.

All the above categories exclude text messaging originator opt‑in data and consent; this information will not be disclosed to any external entities, excluding aggregators and providers of the text message services.

7. Your Rights
Depending on applicable law, you may have the right to access your personal information, request corrections, request deletion (where legally permitted), withdraw marketing consent at any time, and opt out of SMS communications by replying STOP. To exercise these rights, contact us using the information below.

8. Data Retention
We retain your information only as long as necessary to provide services, maintain accurate service records, and comply with legal and tax obligations.

9. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect information from children.

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

Tres Studios LLC doing business as LOOK Salon values your privacy and is committed to protecting your mobile information. We do not disclose, transfer, or release your mobile number or SMS consent to external entities except as required to deliver our messaging services.

We may disclose your mobile number only to:
Our SMS service provider, solely for the purpose of sending appointment reminders, confirmations, updates, and marketing messages (if you have opted in)
Legal authorities, if required by law, subpoena, or court order

We do not disclose your mobile information to advertisers, external marketing partners, data brokers, or any external entity for their own marketing purposes.

Your SMS consent is used exclusively to communicate with you about Tres Studios LLC doing business as LOOK Salon services. You may opt out of SMS messages at any time by replying STOP, and you may request deletion of your mobile information by contacting us directly.

11. Contact Information
If you have questions about this Privacy Policy or your data, please contact us at:
Tres Studios LLC doing business as LOOK Salon — San Antonio, Texas
info@look.salon